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community Guidelines

We ask that Everyday Empathy Members familiarize themselves with the guidelines
and raise any questions or concerns to Jenna@heartspring.ca
last updated: April 3, 2018


program Guidelines

Everyday Empathy is a co-created space for learning and growth. By becoming a member you agree to:

  • uphold a shared vision for a safe, open environment where the intention is for compassion, connection and growth.
  • ensure the confidentiality of all that is shared on the Community Calls and Empathy Partner connections.  This means when sharing about Everyday Empathy you share from your first-person experience only.
  • commit to the practice of self-connection and self-care as your personal responsibility.
  • practice patience and compassion when you experience actions, yours or others', that are less skilled than you’d like.
  • do your best to use the model of Nonviolent Communication in support of personal, relational and community resilience.

Community Call Guidelines

  • Please do your best to arrive at calls early, up to 10 minutes prior to the start time.
  • The Learning portion of the call is where we will explore a topic relevant to empathy and compassionate communication.  Send your topic requests to Jenna@heartspring.ca,
  • The Q&A portion of the call where is where specific challenges or questions from the community will be responded to.  Email your questions to Jenna@heartspring.ca at least 1 day prior to the call.  Questions received the day of the call may be deferred to a subsequent call.
  • There may also be small group breakouts for connection and discussion.  Note: these breakout sessions are not recorded.
  • Calls are recorded and recordings are made available to active Everyday Empathy Members to support inclusion (in the event someone missed a call) and ongoing learning.
  • Please respect the privacy and integrity of our community and do not share these call recordings with anyone, ever.  
  • Community Calls recordings are the sole property of Heart Spring Consulting and as such I, Jenna Card owner, may use or make available the ‘Learning’  and 'Q&A' portions of a call outside the Everyday Empathy program. Member privacy and the community norm of confidentiality, safety and vulnerability is precious to me!  I pledge that no personal information or sharing will be used outside the program without the express written permission from the member sharing.

Empathy Partner Guidelines

  • Upon joining you will be paired with an Empathy Partner
  • You agree to have your contact information shared with your assigned Empathy Partner
  • Both you and your partner are responsible for scheduling weekly Empathy Partner calls.
  • Recommendation is for weekly calls 30 - 60 minutes long
  • Guidance is provided for call structure and process
  • Empathy Partners are rotated every 2 months.  Rotating partners supports learning and expands participants' circle of supportive community.  An Empathy Partner pair can elect not to rotate.